Frequently Asked Questions

we have provided a bit of General Issues, Deposit related, Account related, and Security Related.

We're Transparent

Every Trade Carries a secure transaction.

24/7 Hour Support

We are available to respond to any of your questions.

You can make use of direct bank transfer if available for your region or the payment gateway available in the system, deposits can also be made using other methods like direct wallet deposit or via p2p marketplace.

Yes, your security is our top priority. Souk Arena employs advanced encryption protocols and rigorous security measures to protect your data and funds. We use industry-standard practices to ensure that all transactions are secure and your information remains confidential.

Our gift card exchange allows you to sell gift cards quickly and easily. Simply select the card you wish to trade, and our platform will handle the transaction with minimal fees. You can also use our calculator to view exchange rates and fees before completing the trade.

To verify your account, log in and navigate to the verification section in your account settings. You'll need to provide identification documents and complete any required steps to confirm your identity. This process helps ensure security and compliance with regulations. Once verified, you'll gain full access to all features on the platform.

You can reach our customer support team through multiple channels. We offer support via email, and through our dedicated support phone line. Our multilingual team is available to assist you with any queries or issues you may have.